Privacy Policy

Introduction

Enerbee respects your privacy and is committed to protecting your personal data. This privacy policy explains how Enerbee collects, uses, and protects information when you visit enerbee.uk or contact the business. Enerbee operates in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company Information

Enerbee

Head Office: 60 Pembroke Road, Kensington, W8 6NX

Telephone: 0208 058 8527

Email: [email protected]

Website: enerbee.uk

Enerbee is responsible for the processing of your personal data.

Information We Collect

Enerbee may collect the following information when you use the website or contact the company.

Personal information you provide:

• Name

• Email address

• Phone number

• Business name

• Property or installation address

• Any information submitted through enquiry forms

Information collected automatically:

• IP address

• Browser type and device information

• Pages visited on the website

• Date and time of visits

• Referring website or source

How Enerbee Uses Your Information

Enerbee uses your information to respond to enquiries, provide information about solar energy services, prepare quotations or proposals, deliver services requested by you, improve the website and customer experience, maintain security and prevent fraud, and comply with legal and regulatory obligations.

Enerbee only processes personal data when there is a lawful basis to do so, including consent, performance of a contract, legitimate business interests, or compliance with legal obligations.

Sharing Your Information

Enerbee does not sell or rent personal information. Information may be shared with trusted service providers when required to operate the business, including website hosting providers, CRM systems, marketing and analytics services, professional advisers, and regulatory or legal authorities when required. All third parties must handle data securely and in accordance with UK GDPR.

Data Storage and Security

Enerbee takes reasonable technical and organisational measures to protect personal data from loss, misuse, or unauthorised access. Data may be stored on secure servers within the United Kingdom or the European Economic Area. When data is transferred outside these regions, appropriate safeguards are used.

Data Retention

Enerbee only keeps personal data for as long as necessary to fulfil the purposes outlined in this policy, including managing enquiries, providing services, and meeting legal or regulatory requirements. When information is no longer required it is securely deleted or anonymised.

Your Data Protection Rights

Under UK GDPR you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, restrict processing of your data, object to certain uses of your data, and request transfer of your data to another provider. To exercise these rights contact Enerbee using the details in this policy.

Cookies

The Enerbee website may use cookies to improve user experience and analyse website performance. Cookies are small files stored on your device that help the website recognise returning visitors and understand how the site is used. You can control or disable cookies through your browser settings.

Third Party Links

The Enerbee website may contain links to external websites. Enerbee is not responsible for the privacy practices or content of those websites. Users should review the privacy policies of any third party sites they visit.

Changes to This Policy

Enerbee may update this privacy policy from time to time to reflect legal, regulatory, or operational changes. The most recent version will always be published on enerbee.uk.

Contact

If you have any questions about this privacy policy or how Enerbee handles your data, please contact:

Enerbee

60 Pembroke Road

Kensington

London

W8 6NX

Telephone: 0208 058 8527

Email: [email protected]